21wind Privacy Policy – Complete Details on How Your Data Is Protected

1Introduction & 21wind's Commitment

Your privacy matters to 21wind — not just as a legal obligation, but because we genuinely believe every individual should have control over their own data. Registering with 21wind means you are placing your trust in us, and honoring that trust is our responsibility.

This policy clearly states what data we collect, why we collect it, how long we keep it, and — where applicable — who we share it with and for what purpose. 21wind never sells your personal data and does not share it with any advertising networks.

2What Data Is Collected

Information Collected at Registration

When opening an account at 21wind, you are required to provide certain information — without which the account cannot be created or maintained. This includes your mobile number, username, password, and date of birth. This data is used for identity verification and account security.

Data Collected During KYC Verification

For large withdrawals, identity verification (KYC) may be required. You may be asked to provide a photo of your national ID or passport, proof of address, and mobile banking account details. These documents are used solely for identity verification and to comply with applicable laws.

Automatically Collected Information

When you browse 21wind or play games, certain information is collected automatically. This includes—

• IP address and device type (mobile/desktop)
• Browser name and version
• Which pages were visited on the platform and for how long
• Gaming history — which games were played, bet amounts, and winning history
• Transaction details—time, amount, and method of each deposit and withdrawal

This automatically collected information is used to improve the platform, detect suspicious activity, and personalize your experience.

3How Collected Data Is Used

21wind uses your data only for specific, defined purposes. Each purpose is clearly outlined below.

Service Delivery & Operations

Your data is used to create and maintain your account, process payments, and deliver your gaming experience. This is the core of how 21wind operates — the service cannot function without it.

Security & Fraud Prevention

21wind's security systems analyze every login and transaction to detect unusual activity. Attempts to open multiple accounts from the same device, irregular betting patterns, or suspicious deposits are all identified using IP address and device data.

Legal Compliance

As a licensed platform, 21wind has certain legal obligations — such as complying with anti-money laundering regulations and sharing information with law enforcement when required. Only the minimum necessary data is used in these circumstances.

Service Improvement & Personalization

21wind analyzes your gaming history and preferences to offer you relevant bonuses and game recommendations. This analysis is conducted entirely within the platform—your data is never shared externally.

Contact & Support

Your mobile number is used to send important account updates, security alerts, and notices of changes to 21wind's policies. Your consent is obtained before any marketing messages are sent, and you can withdraw it at any time.

4Data Sharing Policy

21wind never sells your data. Information is shared with third parties only in three limited circumstances — and in each case, only the minimum necessary data is shared.

Payment Processing

Limited payment information is shared with bKash, Nagad, and Rocket solely to process transactions — this is a technical requirement with no alternative. The data is used exclusively for transaction processing and for no other purpose.

Game Provider

Games on the 21wind platform are provided by third-party suppliers such as Evolution, Pragmatic Play, and Spribe. Your user ID and gaming session data are shared with these providers' systems to ensure games run correctly. However, your personal identity — name, mobile number, or address — is never shared.

Legal Obligations

Providing data under a court order or government directive is a legal obligation. In such cases, 21wind supplies only the required information and will endeavor to notify you in advance wherever legally permissible — though this may not always be possible.

5Data Protection Methods

21wind uses industry-standard technology and processes to protect your data. We maintain the highest standards not only in digital security but also in our internal operational procedures.

• 256-Bit SSL Encryption: All data transferred between your browser and 21wind is encrypted. No third party can intercept it in transit.
• Two-Factor Authentication (2FA): Enabling 2FA from your account settings adds an extra OTP verification step each time you log in.
• Data Encryption: Stored data is also kept in encrypted format and cannot be read directly.
• Access Control: Only authorized personnel within 21wind can access specific data relevant to their role. No single employee has access to the entire database.
• Regular Security Audits: Independent cybersecurity experts regularly audit 21wind's systems.
• Suspicious Activity Monitoring: Automated systems and a dedicated security team monitor for any unusual activity around the clock, 24 hours a day.

Keep in mind, however, that no method of transmission over the internet is 100% secure. 21wind provides the highest level of protection available, but your vigilance matters too. Use a strong password and never share it with anyone.

6Cookies & Tracking Technologies

Cookies are small text files stored in your browser. 21wind uses three types of cookies.

Essential Cookies

The platform cannot function properly without these cookies. Essential cookies handle tasks such as maintaining your login session, storing security tokens, and remembering your language preference. They cannot be disabled.

Functional Cookies

These cookies remember your preferences—such as your favorite game category and game settings. They are optional and can be disabled in your browser settings, though you will need to re-enter your preferences each time.

Analytical Cookies

Analytical cookies are used to understand which parts of the 21wind platform see the most traffic and where issues arise. This information is fully anonymized and used solely for platform improvement.

7How Long Data Is Retained

21wind does not retain data longer than necessary. A specific retention period applies to each category of data.

• Account information: For the duration your account is active and up to 5 years after closure, for legal compliance purposes.
• Transaction history: Financial regulations require a minimum retention period of 5 years.
• Gaming Logs: Typically 2 years, or longer as needed in the event of a dispute or investigation.
• KYC Documents: Up to 5 years after account closure.
• Support Chat History: Up to 1 year, for dispute resolution purposes.

Once the retention period expires, your data is securely deleted. If you request account closure, 21wind will initiate the deletion of all data except where retention is required by law.

8Your Data Rights

You have certain specific rights regarding your personal data at 21wind. To exercise any of these rights, please contact our support team.

• Right to Know: You may request to know what personal data 21wind holds about you.
• Right to Correction: You may request corrections to any inaccurate information we hold.
• Right to Erasure: After account closure, you may request deletion of your data, except where retention is required by law.
• Right to Restrict Processing: You may request that we limit how your data is used for certain purposes.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time through your account settings or by contacting support.

21wind will respond to rights requests within 30 days of receipt. For complex cases, an additional 30 days may be needed — and you will be notified in advance.

9Protection of Minors' Data

21wind is strictly for users aged 18 and above. If a minor creates an account using false information and this is discovered, 21wind will immediately close the account and delete all associated data.

If a parent or guardian believes their minor child is using 21wind, please contact support@21wind.best immediately. 21wind will take prompt action.

10Policy Updates & Contact

21wind may update this Privacy Policy when necessary. For significant changes, members will be notified in advance via mobile number or email. For minor changes, the updated date on this page will be revised accordingly.

Continued use of 21wind after any changes take effect will be considered acceptance of the updated policy. For any questions regarding the Privacy Policy:

• Email: support@21wind.best
• Live Chat: 24 hours a day, 7 days a week
• Help Center: 21wind.best/help-center